Modules

Hospital operations 01

HMS

Manage registration, visits, departments and hospital-wide daily operations from one connected workspace.

• Patient registration
• Visit management
• Department coordination

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Core capabilities

• Patient registration — Create and update patient records without repeated entry.
• Visit management — Track OPD, IPD, emergency and follow-up encounters.
• Department coordination — Share the right information across authorized hospital teams.
• Operational reporting — Review daily activity, workload and service movement.

Practical value

• Reduce duplicate patient records
• Improve coordination between counters and departments
• Create one reliable operational record

Connected with

EMR / EHR Billing Patient Portal

Longitudinal clinical record 02

EMR / EHR

Give clinicians a clear longitudinal record for notes, diagnoses, orders, prescriptions and follow-up care.

• Clinical notes
• Patient history
• Orders and prescriptions

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Core capabilities

• Clinical notes — Record consultation findings, diagnosis and care plans.
• Patient history — Review previous visits, allergies, medicines and investigations.
• Orders and prescriptions — Send connected orders to diagnostics, pharmacy and nursing.
• Role-based access — Show sensitive clinical information only to authorized users.

Practical value

• Support safer clinical decisions
• Reduce missing or repeated information
• Improve continuity of care

Connected with

HMS Pathology / LIS Pharmacy

Outpatient and inpatient care 03

OPD / IPD

Coordinate consultation, admission, progress notes, bed movement and discharge through one patient journey.

• OPD consultation
• Admission workflow
• Daily progress

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Core capabilities

• OPD consultation — Organize queue, consultation and follow-up activity.
• Admission workflow — Convert eligible visits into an inpatient episode.
• Daily progress — Record clinical and nursing updates throughout the stay.
• Discharge coordination — Bring clinical summary, clearance and settlement together.

Practical value

• Improve patient movement
• Reduce handover gaps
• Create a complete episode record

Connected with

Bed & Ward Billing Nursing Station

Rapid emergency workflow 04

Emergency

Support rapid registration, triage, stabilization, emergency orders and disposition without slowing critical care.

• Quick registration
• Triage
• Emergency orders

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Core capabilities

• Quick registration — Begin care with the minimum safe patient information.
• Triage — Record priority, observations and presenting condition.
• Emergency orders — Send urgent diagnostics, medicines and procedures.
• Disposition — Admit, discharge, refer or transfer with a documented outcome.

Practical value

• Faster response at arrival
• Clear prioritization
• Reliable emergency audit trail

Connected with

Radiology / PACS Pathology / LIS Pharmacy

Patient billing and collections 05

Billing

Manage service billing, collections, discounts, refunds, settlements and patient financial history with clear controls.

• Connected charges
• Payment collection
• Adjustments

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Core capabilities

• Connected charges — Receive billable services from authorized departments.
• Payment collection — Support configured payment methods and receipts.
• Adjustments — Control discounts, refunds and cancellations with permissions.
• Settlement — Review outstanding balance, advances and final payable amount.

Practical value

• Reduce missed charges
• Improve cashier accountability
• Give patients clearer financial information

Connected with

HMS Accounts & Finance Insurance & Claims

Scheme-aware claims workflow 06

Insurance & Claims

Coordinate eligibility, scheme rules, co-payment, claim documentation and submission from one controlled workflow.

• Eligibility
• Scheme pricing
• Claim preparation

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Core capabilities

• Eligibility — Confirm scheme, coverage and active membership.
• Scheme pricing — Apply approved tariffs, limits and co-payment rules.
• Claim preparation — Gather required clinical and financial documents.
• Claim tracking — Follow submission, query, approval and rejection status.

Practical value

• Improve claim completeness
• Reduce avoidable rejection
• Keep patient and payer balances clear

Connected with

Billing EMR / EHR Accounts & Finance

People and payroll management 07

HR & Payroll

Manage employee records, departments, attendance, leave, duty schedules and payroll preparation.

• Employee records
• Attendance and leave
• Duty scheduling

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Core capabilities

• Employee records — Maintain role, department and employment details.
• Attendance and leave — Track working time, absence and approval.
• Duty scheduling — Organize shifts and duty assignments.
• Payroll preparation — Calculate configured earnings and deductions.

Practical value

• Reduce manual HR registers
• Improve duty visibility
• Create clearer payroll records

Connected with

User Management Accounts & Finance Duty Roster

Medicine and stock workflow 08

Pharmacy

Connect prescriptions, purchases, batches, sales, expiry control and stock movement across hospital pharmacies.

• Prescription dispensing
• Batch stock
• Purchasing

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Core capabilities

• Prescription dispensing — Receive and dispense connected prescriptions.
• Batch stock — Track quantity, batch, expiry and cost.
• Purchasing — Record supplier purchases, returns and payments.
• Stock control — Monitor movement, adjustment, expiry and availability.

Practical value

• Reduce stock discrepancy
• Improve expiry control
• Connect medicine use with the patient record

Connected with

EMR / EHR Billing Inventory & Assets

Laboratory operations 09

Pathology / LIS

Manage test orders, sample collection, barcodes, analyzers, results, approval and report release.

• Order and barcode
• Sample tracking
• Analyzer connectivity

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Core capabilities

• Order and barcode — Create test orders and specimen labels.
• Sample tracking — Follow collection, receipt, rejection and resampling.
• Analyzer connectivity — Exchange supported orders and results with LIS devices.
• Result approval — Review, hold, retest, approve and release reports.

Practical value

• Improve sample traceability
• Reduce manual result entry
• Make pending work visible

Connected with

EMR / EHR Billing Patient Portal

Scheduling and patient flow 10

Appointment & Queue

Manage appointments, walk-in queues, doctor schedules, service counters and patient calling.

• Doctor schedules
• Appointments
• Queue tokens

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Core capabilities

• Doctor schedules — Configure availability and service sessions.
• Appointments — Book, reschedule and cancel with clear status.
• Queue tokens — Organize walk-in and scheduled patients.
• Calling display — Support counter and department queue calling.

Practical value

• Reduce waiting confusion
• Balance daily workload
• Improve patient communication

Connected with

HMS Patient Portal SMS / Messaging

Financial control and reporting 11

Accounts & Finance

Connect receipts, payments, ledgers, suppliers, expenses and management reporting with hospital activity.

• Ledgers
• Receipts and payments
• Supplier accounting

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Core capabilities

• Ledgers — Organize account heads and transaction entries.
• Receipts and payments — Record approved financial movement.
• Supplier accounting — Follow payable balances and settlements.
• Financial reports — Review income, expense and reconciliation.

Practical value

• Improve financial visibility
• Reduce reconciliation delay
• Strengthen transaction control

Connected with

Billing Purchase HR & Payroll

Imaging and reporting 12

Radiology / PACS

Coordinate imaging orders, scheduling, modality worklists, reporting and digital image access.

• Imaging orders
• Scheduling
• Reporting

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Core capabilities

• Imaging orders — Receive connected radiology requests.
• Scheduling — Manage appointments, priority and modality availability.
• Reporting — Support structured findings and approval.
• Image access — Link authorized users to digital studies.

Practical value

• Reduce lost requests
• Improve reporting turnaround
• Connect images with the patient record

Connected with

EMR / EHR Billing PACS

Surgery and anaesthesia 13

Operation Theatre

Plan procedures, theatre schedules, surgical teams, anaesthesia records, consumables and post-operative handover.

• Theatre schedule
• Pre-operative checklist
• Intra-operative record

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Core capabilities

• Theatre schedule — Plan rooms, teams and procedure timing.
• Pre-operative checklist — Confirm consent, investigations and readiness.
• Intra-operative record — Document anaesthesia, procedure and materials.
• Post-operative handover — Record recovery instructions and destination.

Practical value

• Improve theatre coordination
• Support surgical safety
• Capture procedure-related resources

Connected with

EMR / EHR Inventory & Assets Billing

Ward nursing workflow 14

Nursing Station

Give nurses one workspace for observations, medication, tasks, care notes and shift handover.

• Patient board
• Observations
• Medication tasks

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Core capabilities

• Patient board — View assigned beds and care priority.
• Observations — Record vital signs and nursing assessments.
• Medication tasks — Follow scheduled medicine administration.
• Shift handover — Share pending work and significant changes.

Practical value

• Make nursing work visible
• Reduce missed tasks
• Improve shift continuity

Connected with

EMR / EHR Bed & Ward Pharmacy

Bed allocation and movement 15

Bed & Ward

Track wards, rooms, beds, occupancy, reservation, transfer, cleaning and availability in real time.

• Bed map
• Allocation
• Transfer

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Core capabilities

• Bed map — See available, occupied, reserved and blocked beds.
• Allocation — Assign an eligible bed during admission.
• Transfer — Record approved movement between beds or wards.
• Release — Coordinate discharge, cleaning and availability.

Practical value

• Improve bed utilization
• Reduce allocation confusion
• Keep movement history available

Connected with

OPD / IPD Nursing Station Housekeeping

Stock and asset control 16

Inventory & Assets

Control consumables, equipment, warehouses, transfers, allotment, maintenance and asset history.

• Item master
• Warehouse stock
• Asset register

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Core capabilities

• Item master — Organize consumables, equipment and categories.
• Warehouse stock — Track receipt, issue, transfer and balance.
• Asset register — Assign identity, location and responsible user.
• Maintenance history — Record repair, service and status changes.

Practical value

• Improve material accountability
• Reduce unplanned shortages
• Maintain asset lifecycle history

Connected with

Purchase Accounts & Finance Pharmacy

Blood inventory and issue 17

Blood Bank

Manage donors, collection, screening, component preparation, stock, reservation and issue with traceability.

• Donor registration
• Collection and screening
• Component stock

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Core capabilities

• Donor registration — Maintain donor identity and eligibility.
• Collection and screening — Record donation, testing and outcome.
• Component stock — Track group, component, expiry and location.
• Reservation and issue — Link compatible units to approved patient requests.

Practical value

• Improve unit traceability
• Reduce expiry risk
• Support safer issue workflow

Connected with

Pathology / LIS EMR / EHR Billing

Ambulance dispatch and trips 18

Ambulance

Track ambulance requests, dispatch, crew, trip status, patient transfer and service charges.

• Request intake
• Dispatch
• Trip tracking

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Core capabilities

• Request intake — Record caller, patient, location and urgency.
• Dispatch — Assign vehicle, driver and clinical crew.
• Trip tracking — Update departure, arrival and completion status.
• Transfer record — Document destination, handover and billable service.

Practical value

• Improve dispatch visibility
• Maintain trip accountability
• Connect transport with patient care

Connected with

Emergency Billing Fleet Management

Digital patient access 19

Patient Portal & Mobile App

Give patients secure access to appointments, reports, prescriptions, bills and hospital communication.

• Appointments
• Reports
• Bills and payments

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Core capabilities

• Appointments — Request or review supported bookings.
• Reports — Access released laboratory and imaging reports.
• Bills and payments — Review configured financial information.
• Notifications — Receive approved reminders and service updates.

Practical value

• Improve patient convenience
• Reduce avoidable counter visits
• Deliver information securely

Connected with

HMS Pathology / LIS Appointment & Queue

Operational dashboards 20

Management Analytics

Turn authorized hospital activity into practical dashboards for workload, finance, quality and operational decisions.

• Executive dashboard
• Department workload
• Financial summary

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Core capabilities

• Executive dashboard — Review selected operational indicators.
• Department workload — Compare volume, pending work and turnaround.
• Financial summary — Monitor collections, outstanding and trends.
• Exportable reports — Filter and download authorized management data.

Practical value

• Support faster management review
• Make bottlenecks visible
• Reduce manual report preparation

Connected with

HMS Billing Accounts & Finance